FAQ

I haven't received a shipping confirmation. When will my merchandise order ship?

Most orders will ship in 3-5 business days. You will receive a shipping confirmation email when your order has been shipped. Visit our shipping info page for more information on orders/shipping.

 

Will you be restocking ornaments before Christmas?

We will not be receiving additional ornament stock BEFORE Christmas this year, but click HERE to be the first to know when we restock early 2021.

 

Where is my ornament order?

Our elves are working hard to get your ornament orders packed and shipped. Take the following steps to find out when you'll receive your order:

1. Check your confirmation email to see which round of ornaments you ordered:

First Pre-Order: These will ship end of October / beginning of November!

Later Ship Date: These will ship at the end of November / beginning of December!

2. Please note - if you did not choose the SPLIT CART option at check out, your order will not ship until the last item in the order has been received at our warehouse.

3. You will receive an email when your ornament has shipped 🎅

  

 

Can I submit a sign idea?

Hell yes! You can submit a sign idea HERE. Be sure to include your name so we can throw you some well-deserved credit.

 

 

Can I request a custom sign?

Depends 😉 - shoot us an email with your request and we'll see what we can do.

 

 

Is the book sold at stores locally?

We currently sell the book at our original restaurant in Austin, TX. The book is also sold in various locations throughout Texas. We are working on a store locator and will be releasing it soon!