Shipping

When will my order ship?

We package and ship your order as soon as possible. We start working on your order immediately, so we are unable to make any changes or modifications to an order after it has been placed.

Most orders will ship in 3-5 business days but these lead times may be extended depending on the time of year. You will receive a shipping confirmation email or text when your order has been shipped. For any urgent order issues or inquiries, please email orders@elarroyo.com with "URGENT" in the subject line.

Will I be able to track my order once it's been shipped? 

As soon as your order is processed and fulfilled you'll receive a shipping confirmation email or text with tracking information. Please allow at least 12-24 hours for the tracking information to update before reviewing your tracking status.

Are shipping times guaranteed?

We will do everything possible to ensure your order arrives in a timely manner. Unfortunately, Cozumel Publishing Company, LLC. cannot be held responsible for conditions beyond our control, such as severe weather or shipping service interruptions.

What are my shipping options?

All orders are shipped UPS Ground. Delivery time is estimated at checkout. This is the estimated time it will take to be delivered once it has shipped, not the amount of time it will take for us to ship your order once placed.